FAQ

1. Make sure the latch or button is in the "Unlocked" position before attempting removal.
2. Use a thin, flat object, such as a plastic card or ID card, to gently lift the edge of the suction base. Slowly work your way around the edge until the mount releases.
3. Avoid pulling the mount off forcefully, as this may damage the adhesive gel or the dashboard surface.
4. If any residue remains, simply wipe it off with a damp cloth or wet wipes.

For a visual guide, select your model below and watch the corresponding installation video.

Yes. The suction base is designed to be reusable.

1. If dust or debris reduces the stickiness, rinse the gel surface with clean water.
2. Allow it to air dry naturally.
3. Once dry, the adhesion will be restored and ready to use again.

If your dashboard has a textured, leather, or uneven surface, we recommend using the included adhesive pad.

1. Clean the dashboard surface first to remove dust, oil, or debris.
2. Apply the adhesive pad firmly onto the dashboard.
3. Attach the car mount onto the pad to create a smooth and stable base for better adhesion.

For detailed installation steps, select your model below and watch the matching guide.

This usually happens when the mount is installed on a textured, leather, or uneven dashboard surface.

1. Clean the mounting surface thoroughly.
2. Use the included adhesive pad to create a smooth base.
3. Ensure the suction base is firmly pressed down before locking the latch.

For best results, select your model below and follow the installation guide video.

If the suction base becomes less sticky over time, it may have collected dust or dirt.

1. Rinse the gel surface with clean water.
2. Allow it to air dry completely.
3. The adhesion will be restored for reuse.

Avoid wiping the gel surface with dry tissues or cloths, as this may leave fibers behind.

Please make sure your phone supports MagSafe or is using a MagSafe-compatible magnetic case.

1. If your phone does not support MagSafe, install the included magnetic ring on the back of your phone or case.
2. Make sure the ring is centered correctly for proper magnetic alignment.
3. This will help provide a more secure hold during daily driving.

For step-by-step instructions, please watch the magnetic ring installation video below.

The mount works best with:

• iPhone 12 / 13 / 14 / 15 / 16 / 17 series with MagSafe
• Phones using MagSafe-compatible magnetic cases
• Other smartphones when used with the included magnetic ring

For non-MagSafe devices, installing the magnetic ring will provide the best magnetic connection.

Please make sure the following conditions are met:

1. Your phone supports wireless charging.
2. The mount is connected to a suitable power adapter.
3. The phone is properly aligned with the charging coil.

Thick or non-compatible phone cases may interfere with wireless charging performance.

Yes. The wireless charging mount is designed to magnetically align with MagSafe-compatible iPhones, helping ensure proper positioning for stable charging while driving.

For other smartphones, charging performance may vary depending on device compatibility.

Yes. For dashboards with leather, textured, or uneven surfaces, we recommend using the included adhesive pad.

The adhesive pad creates a smooth base, allowing the suction mount to attach more securely.

The mount is designed to work with most vehicles and dashboard layouts.

For best results, install it on a clean, flat surface of the dashboard, or use the included adhesive pad when needed.